Before you pay
A quote costs nothing and commits you to nothing. If you don’t buy, there is nothing to cancel.
After you pay, before the run starts
You can cancel at any time before your run starts and get a full refund. We tell you by email when the run starts.
Once the run has started
The run buys answers from the AI provider as it goes, one batch of questions per Claude release, and that cost cannot be recovered. So once the run has started there is no refund, except in the cases below.
If we cannot deliver the report, or it fails its checks
Before a report goes out, it must pass our delivery checks:
- every question has an answer or a recorded refusal;
- every answer comes from the release it was asked of;
- no answer was cut off at its length limit; and
- every month and market has at least three usable answers.
If your report cannot pass them, or we cannot deliver it at all, we will [re-run at our cost | full refund].
If delivery slips
We aim to deliver within [delivery window] of payment. If we are going to miss that, we email you before it ends with the reason and a new date. If the new date does not suit you: [slip remedy].
How to ask
Email contact@cavernoftime.app with your order number and what you are asking for. Polar, our merchant of record, processes every refund.